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After creating the event and adding TMs, you can start issuing achievements.

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Issuance flow

1

Select the TM

In the event’s “TMs & Emissions” tab, click “Start Award” on the TM you want to use.
2

Describe the reason

Fill in the free-text field with the reason for recognition. This text will appear on the certificate page.Examples:
  • Basic: 1st place
  • Intermediate: 1st place in the women’s under-21 category
  • Detailed: For outstanding dedication, above-average performance, and direct contribution to the team’s results in the first half of 2025
The platform’s AI can organize the information you provide to generate a smoother text with grammatical corrections and greater clarity. The more context you provide, the better the final certificate presentation tends to be.
3

Select the achievement type

Indicate how the participant engaged with the event:
TypeMeaningEffect
CompletedSuccessfully finishedAdvances the participant’s level in the category and discipline
ParticipatedAttended without completingKeeps current level
HighlightSpecial recognitionReinforces affinity, no level advancement
The default type is “Completed”. This distinction allows the recommendation engine to respect each participant’s real progression.
4

Add recipients

You can do this in two ways:
  • Manual — enter name, email, and phone number. The phone number is optional but important for WhatsApp notifications.
  • CSV — upload a spreadsheet with the participants’ data. Name and email are required.
Each email entered counts as 1 issuance from your monthly quota.
5

Confirm and issue

Click “Issue Certificates”. A popup will display:
  • Number of certificates to be issued
  • Remaining issuances in the monthly quota
  • Confirm or Cancel buttons
Each issuance counts toward your monthly limit. The number of emails added equals the number of issuances consumed from your quota. See Emissions & Quota for details.

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Auto-save

The issuance form automatically saves your progress on every change. If you leave the page and come back later, the data you entered will still be available.

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Custom fields

When describing the reason, you may find up to 7 extra configurable fields. These are used to record event-specific information, such as:
  • Modality
  • Category or level
  • Gender and age
  • Result or score
  • Department or class
  • Free-text field for a more detailed recognition
  • Expiration date
The platform’s AI can use this information to compose a clearer and grammatically correct text.

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Previously filled fields history

The issuance page also displays a history of previously filled fields for the same event. This speeds up recurring issuances with similar modalities, levels, categories, or scores.

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Tracking panel

All issued achievements are listed in the event’s Emissions Panel with the following information:
FieldDescription
Issued TMTrophy or badge image
ResponsibleAdministrator who performed the issuance
ReasonRecognition text
EmailRecipient’s address
StatusCurrent certificate status

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Possible statuses

StatusMeaning
AcceptedThe recipient accepted the achievement and the certificate was created
PendingThe notification was sent and is awaiting a response
DeclinedThe recipient declined the achievement
Filter issuances by email and track each one’s status in real time. Pending issuances can be resent when needed.