> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thatsme.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to the most common questions about the platform, achievement issuance, TMs, plans, and privacy.

## Getting Started

<AccordionGroup>
  <Accordion title="What is That's Me?">
    That's Me is the **world's first RewardTech**. The platform turns achievements into verifiable, visual, and shareable records — for issuers and achievers alike.

    Every recorded achievement can get a 3D visual representation, receives a SHA-256 hash, and becomes part of a digital experience with a public page, sharing, and AI-powered next-step recommendations.
  </Accordion>

  <Accordion title="Who can use the platform?">
    **For achievers** — students, athletes, employees, and participants can create a free account and build a history of verifiable, shareable achievements on their [Achievement Wall](/en/features/achievement-wall).

    **For issuers** — companies, schools, organizers, and institutions can subscribe to a plan to issue digital achievements with traceability, verification, and 3D trophies. The platform serves four main verticals: **Corporate & HR**, **Education & Training**, **Sports & Competitions**, and **Sociocultural**.
  </Accordion>

  <Accordion title="Is the platform free?">
    **For achievement recipients**, yes. Creating an account, accepting achievements, and maintaining a profile on the platform is free of charge.

    **For issuers**, there is a **Free** plan to explore the platform, but issuance begins on paid plans. The entry-level plan is the **Starter**, with **200 emissions per month**. See [Emissions & Quota](/en/for-issuers/emissions-and-quota) for up-to-date details.
  </Accordion>

  <Accordion title="How are achievements recorded?">
    The issuer [creates an event](/en/for-issuers/create-event), adds participants, and [issues achievements](/en/for-issuers/issue-and-track). Each certificate receives a unique SHA-256 hash. The recipient is notified by email and, when available, by WhatsApp. Once accepted, the achievement becomes part of their profile.
  </Accordion>

  <Accordion title="Is there a mobile app?">
    There is no app in the stores yet, but the platform experience is optimized for browsers on both desktop and mobile. Simply go to [app.thatsme.com.br](https://app.thatsme.com.br) and, if you'd like, add the shortcut to your phone's home screen.
  </Accordion>
</AccordionGroup>

## For Recipients

<AccordionGroup>
  <Accordion title="How do I receive an achievement?">
    You receive a notification by **email** and, when available, also by **WhatsApp**, with a direct link to view the achievement. When you open that link, you can choose to **Accept** or **Decline**.

    Once accepted, the achievement appears on your [Achievement Wall](/en/features/achievement-wall) and, if set to public, may also appear in the [Social Ecosystem](/en/features/social-ecosystem).

    If you don't have an account yet, you'll be invited to create one using the email address used in the issuance.
  </Accordion>

  <Accordion title="How do I share an achievement?">
    Each achievement can be shared via **LinkedIn**, **WhatsApp**, **X**, **Facebook**, **email**, or **direct link**. On LinkedIn, the platform can also automatically fill in the **Licenses and Certifications** form.

    You can also share the [public certificate page](/en/features/certificate-page), also called the **Achievement Page**, which is accessible without login and verifiable by anyone.
  </Accordion>

  <Accordion title="How does the Achievement Wall work?">
    The wall is your profile on the platform. It gathers your achievements in a grid organized by year and lets you search by **company name**, **achievement title**, or **category**.

    You can also sort by **newest**, **oldest**, **A-Z**, or **Z-A**, as well as control the visibility of each achievement individually.
  </Accordion>

  <Accordion title="How do I hide an achievement?">
    From the **"..."** menu on the achievement card, select the option to change visibility. Each achievement can be individually set to **public** or **private**, regardless of your overall profile setting.

    This allows you, for example, to keep your profile public while hiding only specific achievements.
  </Accordion>

  <Accordion title="I didn't receive the achievement by email. What should I do?">
    First, check your spam folder. Then, confirm with the issuer which email address was used in the issuance, since the achievement is linked to that address.

    If the email is correct, also check the **Notifications** area inside the platform. If the problem persists, contact support.
  </Accordion>

  <Accordion title="How do I verify if a certificate is authentic?">
    Every achievement has a **SHA-256 hash** and a public verification page. Anyone can check its authenticity without needing to log in, using the hash or the corresponding verification link.
  </Accordion>
</AccordionGroup>

## For Issuers

<AccordionGroup>
  <Accordion title="How do I start issuing achievements?">
    1. Create an issuer account at [app.thatsme.com.br](https://app.thatsme.com.br)
    2. Choose a plan compatible with the volume of emissions you need
    3. [Create a TM](/en/for-issuers/badge-creator), which will be the visual representation of the achievement
    4. [Create an event](/en/for-issuers/create-event) with category, dates, and context
    5. [Issue achievements](/en/for-issuers/issue-and-track) by adding participants manually or via CSV
  </Accordion>

  <Accordion title="How much does it cost to issue?">
    Billing is based on **emissions**. Each certificate sent to a recipient consumes **1 emission**.

    | Plan           | Emissions/month | Monthly price |
    | -------------- | --------------- | ------------- |
    | **Free**       | 0               | R\$ 0         |
    | **Starter**    | 200             | R\$ 149       |
    | **Pro**        | 1,000           | R\$ 749       |
    | **Business**   | 5,000           | R\$ 2,499     |
    | **Enterprise** | Negotiated      | On request    |

    The annual plan offers **2 months free**. TMs are free on every plan.
  </Accordion>

  <Accordion title="What happens if I exceed my quota?">
    If **overage** is enabled, you can continue issuing beyond the monthly quota. Each extra emission is charged on the next invoice, according to your plan.

    You can also disable overage or set a monthly cap in **Settings > Billing > Overage**. See [Overage](/en/plans/overage) for up-to-date values and rules.
  </Accordion>

  <Accordion title="How do I track the status of emissions?">
    In the **Emissions Panel** for each event, you can track each certificate's status:

    * **Accepted** — the recipient accepted the achievement
    * **Pending** — the notification was sent and is still awaiting a response
    * **Declined** — the recipient declined the achievement

    You can also filter by email and track progress in real time.
  </Accordion>

  <Accordion title="Can I add other administrators?">
    Yes. Under **account menu > Administrators**, you can invite other team members by email.

    The limit depends on your plan:

    * **Free** and **Starter** — 1 administrator
    * **Pro** — 3 administrators
    * **Business** — 10 administrators
    * **Enterprise** — unlimited

    See more at [Administrators](/en/for-issuers/administrators).
  </Accordion>

  <Accordion title="How does the API integration work?">
    That's Me offers a public API to integrate issuance into your system. See the full documentation at [API](/en/api/v1/overview). We also offer [MCP](/en/mcp/issuer-mcp) servers for use with AI assistants.
  </Accordion>
</AccordionGroup>

## 3D Trophies (TMs)

<AccordionGroup>
  <Accordion title="What are TMs?">
    TMs (*Trophy Models*) are the 3D models used to visually represent an achievement. Depending on the context, they may also be called **3D trophies**, **3D badges**, or the visual representation of a **digital certificate**.

    Each TM can be viewed directly in the browser with 3D interaction.
  </Accordion>

  <Accordion title="How do I create a TM?">
    In the [TM Creator](/en/for-issuers/badge-creator), you can upload a 2D image and customize the result in the 3D editor with geometry, materials, textures, colors, lighting, animation, and text adjustments.

    The editor is self-service and shows the result in real time.
  </Accordion>

  <Accordion title="Do TMs cost anything?">
    No. TMs are **free on every plan**. You can create and customize as many as you want. Billing applies only to certificate emissions.
  </Accordion>

  <Accordion title="Where are my finished TMs?">
    Published TMs are available in the [TM Gallery](/en/for-issuers/badge-gallery), where they can be viewed, organized, renamed, described, and reused in events.
  </Accordion>
</AccordionGroup>

## Account, Privacy & Security

<AccordionGroup>
  <Accordion title="Are my achievements secure?">
    Yes. Each certificate receives a **SHA-256 hash** at the time of issuance. This hash helps reinforce the integrity of the record and the achievement's verification.

    In addition, the platform maintains traceability over emissions, administrators, and events. See [Verification & Security](/en/for-issuers/verification) for more details.
  </Accordion>

  <Accordion title="What is KYB verification?">
    KYB (*Know Your Business*) is the verification process applied to issuers. There are currently two main levels:

    * **BASIC** — domain verification
    * **VERIFIED** — verification with an organization document

    The verification status may appear on the issuer's profile and on achievements issued during the corresponding period.
  </Accordion>

  <Accordion title="Is my profile public?">
    By default, your profile can be public, but you can make it **private** in **Settings > Privacy**. In private mode, only you and your followers can view the wall.

    Company profiles are always public. Additionally, each achievement can be individually set to public or private.
  </Accordion>

  <Accordion title="Does the platform share my data?">
    That's Me operates with visibility and privacy controls aligned with **LGPD**. Users can control the visibility of their profile and achievements, and data can be deleted upon request, according to applicable rules.

    Whenever information is public, it depends on the profile setting, the achievement setting, or the nature of the corresponding public page.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Account deletion can be requested through the settings area or through support, depending on the flow available at the time. After the request and applicable validations, data is handled according to the platform's rules and current legislation.
  </Accordion>
</AccordionGroup>

## Help & Support

<AccordionGroup>
  <Accordion title="I forgot my password">
    On the login screen, click **"Forgot my password"**. You'll receive an email with a link to reset your access. If you can't find the message, check your spam folder.
  </Accordion>

  <Accordion title="How do I report a suspicious achievement?">
    Click **"..."** on the post and select **"Report"**. The report will be reviewed with the support of automated checks and team review.
  </Accordion>

  <Accordion title="Official support channels">
    * **Email:** [suporte@thatsme.com.br](mailto:suporte@thatsme.com.br)
    * **WhatsApp:** (31) 98215-1207
    * **Instagram:** @app.thatsme
  </Accordion>
</AccordionGroup>