> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thatsme.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Issuance and Tracking

> How to issue achievements to participants and track each certificate's status in real time.

After [creating the event](/en/for-issuers/create-event) and adding TMs, you can start issuing achievements.

## Issuance flow

<Steps>
  <Step title="Select the TM">
    In the event's **"TMs & Emissions"** tab, click **"Start Award"** on the TM you want to use.
  </Step>

  <Step title="Describe the reason">
    Fill in the free-text field with the reason for recognition. This text will appear on the certificate page.

    Examples:

    * Basic: *1st place*
    * Intermediate: *1st place in the women's under-21 category*
    * Detailed: *For outstanding dedication, above-average performance, and direct contribution to the team's results in the first half of 2025*

    <Tip>
      The platform's AI can organize the information you provide to generate a smoother text with grammatical corrections and greater clarity. The more context you provide, the better the final certificate presentation tends to be.
    </Tip>
  </Step>

  <Step title="Select the achievement type">
    Indicate how the participant engaged with the event:

    | Type             | Meaning                     | Effect                                                          |
    | ---------------- | --------------------------- | --------------------------------------------------------------- |
    | **Completed**    | Successfully finished       | Advances the participant's level in the category and discipline |
    | **Participated** | Attended without completing | Keeps current level                                             |
    | **Highlight**    | Special recognition         | Reinforces affinity, no level advancement                       |

    The default type is **"Completed"**. This distinction allows the recommendation engine to respect each participant's real progression.
  </Step>

  <Step title="Add recipients">
    You can do this in two ways:

    * **Manual** — enter name, email, and phone number. The phone number is optional but important for WhatsApp notifications.
    * **CSV** — upload a spreadsheet with the participants' data. Name and email are required.

    Each email entered counts as **1 issuance** from your monthly quota.
  </Step>

  <Step title="Confirm and issue">
    Click **"Issue Certificates"**. A popup will display:

    * Number of certificates to be issued
    * Remaining issuances in the monthly quota
    * **Confirm** or **Cancel** buttons
  </Step>
</Steps>

<Warning>
  Each issuance counts toward your **monthly limit**. The number of emails added equals the number of issuances consumed from your quota. See [Emissions & Quota](/en/for-issuers/emissions-and-quota) for details.
</Warning>

## Auto-save

The issuance form automatically saves your progress on every change. If you leave the page and come back later, the data you entered will still be available.

## Custom fields

When describing the reason, you may find up to **7 extra configurable fields**. These are used to record event-specific information, such as:

* Modality
* Category or level
* Gender and age
* Result or score
* Department or class
* Free-text field for a more detailed recognition
* Expiration date

The platform's AI can use this information to compose a clearer and grammatically correct text.

## Previously filled fields history

The issuance page also displays a history of previously filled fields for the same event. This speeds up recurring issuances with similar modalities, levels, categories, or scores.

## Tracking panel

All issued achievements are listed in the event's **Emissions Panel** with the following information:

| Field           | Description                              |
| --------------- | ---------------------------------------- |
| **Issued TM**   | Trophy or badge image                    |
| **Responsible** | Administrator who performed the issuance |
| **Reason**      | Recognition text                         |
| **Email**       | Recipient's address                      |
| **Status**      | Current certificate status               |

### Possible statuses

| Status       | Meaning                                                                |
| ------------ | ---------------------------------------------------------------------- |
| **Accepted** | The recipient accepted the achievement and the certificate was created |
| **Pending**  | The notification was sent and is awaiting a response                   |
| **Declined** | The recipient declined the achievement                                 |

<Info>
  Filter issuances by email and track each one's status in real time. Pending issuances can be resent when needed.
</Info>